Black Vault Legal
Refund and Cancellation Policy
When evaluation and reset purchases are final, and when a refund or remedy is available.
Issued by: The Black Vault Funding, Inc.
Version: 2026.09.12-company-adopted-v4 Effective / last updated: September 12, 2026
Review your order before payment
Before requesting payment authorization, checkout displays the selected product, quantity, market-data classification fees, taxes, discounts, total, delivery method, and this policy. You must affirmatively confirm the order and acknowledge that the purchase becomes nonrefundable once digital access is delivered or used, except as stated below or required by law.
When a purchase is final
An evaluation purchase is ordinarily final when account access or provider credentials are delivered, or when any order or trade is submitted—whichever occurs first. A reset purchase is ordinarily final when the reset is applied. Disliking results, breaching a rule, failing an evaluation, changing your mind after access, or not using delivered access does not by itself create a refund right.
Contact us before access
If you made an error, contact [email protected] immediately with your order number. If access has not been delivered or used, we may cancel and refund the order. Do not trade or apply a reset while a cancellation request is pending.
Eligible refund or remedy review
We will investigate a timely request involving a duplicate charge, an unauthorized transaction, failure to deliver purchased access, an incorrect product delivered, a material Black Vault-controlled service failure that prevented use, or a refund required by law. Depending on the facts, the remedy may be correction, replacement access, account time, reversal, or refund to the original payment method.
How to request review
Email [email protected] with your name, trader email, order number, purchase date, reason, and supporting evidence. Please submit requests promptly and no later than 14 calendar days after the charge unless law allows more time. We may verify identity and account activity. Approved refunds are returned to the original payment method; bank posting times vary.
Payment disputes
You do not waive any non-waivable right to dispute a charge. Contacting us first often resolves errors faster and preserves access while we investigate. See the Payment Dispute Policy for the evidence and response process.